ERP implementations rarely fail in the wording; however, they are often not implemented properly. Almost all the customers I've met have heard a horror story about a failed ERP implementation. Therefore, it makes sense to consider the most important success factors for ERP implementations:
· The first key to ERP project management success is to focus only on the few critical requirements. Go back and focus 80% of your efforts on 20% of the functionality that drives your business.
· The next key is the people of the organization. Nothing matters if the right people are not in the team. As for the success of the project in general, start and finish with leadership! When implementing a system, it is 99.9% likely that something will go wrong in the implementation. If you have the right people in the right positions, these potential bottlenecks will turn into small obstacles along the way.
· The next key to ERP project management success is to manage the business functionally. The company needs to guide the process to ensure that to focus on the key elements that support the business and increase the value/revenue of the business; however, they are generally not better equipped to guarantee correct execution. The search for a competent IT project manager who collects everything and facilitates implementation is, therefore, the key to success.
· Change Management: Implementing a new system is one of the most important change management initiatives a company can undertake. Employee jobs change, processes redefine, and the system is modified as it does not stay the same. Therefore, change management crucial for ERP project management success.
· Training and Education: Only in this way can it be ensured that the business results accomplish. Do not just concentrate on the advice. Remember why: we want people to think, ask questions, refuse, and work in groups to achieve the expected business outcomes. Therefore, the processes must be defined and understood.
As companies update and implement new systems, those who drive these keys to success will not only implement the new system without significant burdens and downtime but will also be able to leverage technology to improve customer satisfaction and increase margins.